ANNOUNCEMENT:
Because of changes in my schedule, I am no longer updating this blog or taking on new clients. Previous clients are welcome to get in touch with me and I will consult my schedule to see if I have time to help you.
Thanks!
Pepper

Policies

Are you thinking about purchasing one of my premade templates or hiring me to do a custom blog design for you?  Here's what you need to know....

ORDERING AND PAYMENT
If you would like to purchase one of my designs or hire me to work on your blog, please purchase the appropriate listing in my etsy shop.  When you check out through etsy, you will have the option to pay via PayPal or you can use your credit card or an etsy gift card.  All payments are to be made in full and upfront.

REFUNDS AND EXCHANGES
There are no refunds or exchanges on my premade templates or a la carte design services.  Your purchase is final.

If you purchase tech support services and I am not able to solve your problem, I will refund your money, unless we agree ahead of time that I cannot guarantee success and you ask me to give it a try anyway.

For full or by-the-hour custom design services, we will have an initial conversation about your design needs.  If, after that conversation, you decide not to go ahead with the design, I will issue you a full refund.  If you decide you want a refund after I have begun work on your design, I will calculate the amount of time I have already spent on your design at a rate of $20/hour and refund the balance to you, if there is any.

REVISIONS
If you hire me for a custom blog design, you are entitled to 3 major revisions and unlimited minor revisions to your design up until the time that I install your template.  Once you have given me the final "OK" and I have installed your template, you have 24 hours to request any additional minor revisions, but it is too late for major revisions.  If you need me to make any revisions to your site after this period, I charge $20 per hour.

If you purchase one of my premade templates, you are not entitled to any revisions unless you purchase a customization package.  If you purchase a customization package in which I will customize your fonts or colors, you are entitled to one revision.... so if you don't like the colors/fonts you originally choose, you have one more chance to get it right, otherwise I begin to charge you by the hour for additional color/font changes.  Again, once I have installed your template and you have given me the final "OK", you have 24 hours to notify me of anything else that needs to be changed, otherwise my by-the-hour services kick in.

Similarly, if you purchase one of my a la carte design services, you are entitled to one revision and you have 24 hours to alert me to anything that needs to be changed after installation.

IMAGE HOSTING
When I install your template I will create a hidden page on your blog called "IMAGES" where I will upload all the images I include in your blog, thus, you will be hosting all your own images.  If you prefer to host your images somewhere else, such as photobucket, you will have to give me your log-in information to that account and I will upload the images there.

If you purchase one of my premade templates and opt to install it yourself, I will send you all the images, plus the template.  The template will by default link to the images where they are hosted on my account, but I make no guarantees that those images will remain available to you forever.  I reserve the right to remove them from my server at any time.  For that reason, I recommend that you upload the images I send you to your own server and update the links in your template accordingly to ensure you always have uninterrupted access to your the images associated with your blog.  If you don't know how to do this, I recommend that you take advantage of my offer to install the template for you and I will take care of it.

BLOGGER ACCOUNT ACCESS
In order to install your template, I will need you to give me your log-in information to your blogger account.  I guarantee that I will not use my access to your account to do anything other than upload your template.

COPYRIGHT
For custom blog designs, I release the copyright of my design to you.  You are free to alter the template or use the images any way you like.  However, I retain the right to use screenshots of and links to your blog in my blog, portfolio, and in my promotion materials (including social media).  If for some reason you do not want me to include your design in my portfolio, you must let me know before I begin work on your design and there may be an additional fee.  (This is because right now my fees are lowered because I am trying to build my portfolio. If you opt out of being included in my portfolio, I may choose not to offer you these reduced prices).

For premade template purchases I retain the copyright to the design.  You are free to alter the template, however, you may not share the template or associated images with anyone else.

DESIGN CREDIT
When I install your template, I will include a design credit at the bottom of your page with a link to my website.  I would love it if you leave this design credit intact, but you are not required to do so.

COMMUNICATION
I will communicate with you either via email or through etsy's messaging service.  I may not be available to communicate with you over the phone or in person.